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Your Questions Answered 👇
How do TapStar cards work?
TapStar uses NFC tech, just like Apple Pay or Google Pay. Customers can tap their phones on our stand or card to leave a review. It's quick and simple! Note: TapStar is not connected to Google, but our cards make it super easy for your customers to leave reviews on Google.
Do I need to set up the card myself?
Yes, you'll need to set up TapStar cards on your own. Don’t worry, we’ve got an easy installation guide right here. Once set up in your store, they’re ready to go!
Can I use TapStar cards at multiple locations?
Absolutely! You can program each TapStar device for a different location if needed.
What’s the deal with the money-back guarantee?
We're confident in TapStar, so we offer a 100% Money-Back Guarantee. If your average monthly reviews don't go up by at least 20% within the first 30 days of using TapStar, just show us proof, and we’ll refund your purchase. You’ll need to pay for return shipping, though.
Does TapStar ship from the USA?
Yes, we ship from our warehouse in Chicago. Delivery times to the USA are 2-6 days. For Canada, shipping might take up to 2 weeks depending on location and customs.
Can TapStar work with any smartphone?
Yes! TapStar is compatible with all smartphones, including iPhones and Android devices. No matter what phone your customers have, they can use TapStar to leave reviews.
Are there any extra fees or subscriptions?
Nope! TapStar is a one-time purchase. Once you’ve got the stand or card, there are no extra fees or subscriptions. Just use it as long as you need to collect reviews.
Do customers need a Google account?
Yes, customers will need a Google account to leave a review. Most people already have a Google account through services like YouTube, Gmail, or Google Maps, so this shouldn’t be an issue for most of your customers.
Is TapStar secure?
Yes, TapStar is built with security in mind. The NFC technology we use is secure and keeps customer information safe during the review process.
What are the product specs?
Dimensions: 105 x 70mm (4.1 x 2.7 inches). Communication Interface: RFID, NFC. Frequency: 13.56MHz.